Monday, November 15, 2010

Brief History of the Call Center Industry of the Philippines

The call center industry of the Philippines is considered today as one of the most successful industries in the Philippines. However, the industry is far from what it was in the past compared to what it is today.


The success of the call center industry is said to be because of its wide collection of Live Answering Service that many call center companies and agencies in the Philippines have introduced. However, the industry wasn’t as successful today as it was in the past. According to many industry experts, it wasn’t even the industry it is known today.

Brief History of the Call Center Industry of the Philippines

Rise of the Industry
The call center industry of the Philippines started as a plain provider of email response and managing services. It wasn’t even known as a call center industry until a number of third-party companies have expanded their services to include Live Answering Service.

From a plain provider of email managing services, many third-party companies have started to offer customer relations services such as customer care and technical support services to other businesses and companies in the Philippines. Eventually, this expansion started a trend that gained a lot of demand in the Philippines by many other industries.

Because of the growth of demand, the numbers of these third-party companies have started to grow exponentially all over the Philippines. Through the growth of call center companies and agencies, many new Live Answering Service were also introduced in the industry which have steadily evolved to offer almost all types of customer relations services such as financial services, education, travel services, reservation services, order taking services, and many more.

Outsourcing Services for Offshore Companies
According to many industry experts, the main reason why the call center industry have grown so much is because of the many offshore companies outsourcing their call center services in the Philippines. This led to another wave of demand for the call center industry to grow.

Many foreign investors have also taken an advantage of this industry and established their own call center companies and agencies in the Philippines. Some of the most notable companies include Sykes, Accenture, Convergys, eTelecare, and many more.

According to many industry experts, it was because of this that the call center industry of the Philippines had grown so much in only less than a decade.

Global Recession and the Industry Today
Global recession had made a significant impact in the call center industry of the Philippines. Because of the huge economic downfall of the call center industry of the Philippines, many call centers have closed down due to bankruptcy, particularly when foreign investors have started to pull out their investments in the Philippines.

Today, however, the call center industry of the Philippines have started to pick up its pace now that many foreign investors have started to come back in the Philippines and start all over again. It is now considered as the Sunshine Industry of the Philippines because of its massive growth in only less than a decade.For more information visit to our site http://www.magellancallcenter.com/

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