Other than popular call center companies such as Sykes, Convergys, and Accenture, there are also a number of successful call center companies in the Philippines which was founded locally. A popular of example of this is Magellan Call Center.
Magellan Call Center is one of today’s most successful call center companies in the Philippines. Although not as big as other companies, particularly the many multinational companies, such as Sykes, Convergys, Accenture, eTelecare and other popular call center companies, Magellan Call Center is still known for its unique contribution to the growth of the call center industry. And this is because of their Small Business Answering Service that caters to the needs of small and medium businesses around the Philippines.
Catering to the Small Demands
Most call center companies in the past aim to offer their Outsource Call Center services to large businesses, such as corporations and big companies. The reason why is because these were some of the usual types of businesses that requires such services.
Small and medium businesses such as clinics, spas, restaurants, hotels, and even hospitals were some of the businesses that usually didn’t make use of the industry’s services until the need arises when professional customer support were becoming a competition in the market.
When the demand grew for call center services that cater to the needs of small and medium businesses, there weren’t enough call center companies and agencies that can provide them with such services. This was until call center companies such as Magellan Call Center was founded in the Philippines.
Most of Magellan Call Center’s services involve simple live answering solutions such as Order Taking Service and reservation services. Though simple, these types of services were rare in the past, and that the demand for such services had significantly grown since the time when the call center industry had been established.
Due to its sheer demands, and the rarity of their services, Magellan Call Center quickly became successful in the call center industry. From a few call center agents in a small office building, Magellan Call Center had expanded to over 300 highly trained agents in two separate offices in Central Metro Manila.
Today, due to the continuous success of the call center industry not only in the Philippine market but also in the world market, call center companies such as Magellan Call Center became even more popular due to their contribution to the massive expansion of the call center industry into the world market. For more information visit to our site http://www.magellancallcenter.com
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