According to industry experts, one of the major reasons why many foreign investors chose the Philippines is because of the skills of Filipinos, as well as lesser expensive operation and labor costs compared to other Asian countries around the world.
According to industry experts, the reason why the call center industry of the Philippines became successful in the world market was due to the number of foreign investors that either outsources their call center needs to different call center companies and agencies in the Philippines, or starts their own call center business in the Philippines.
But what is the reason why many foreign investors had chosen to Outsource Call Center, services to Philippines? According to industry experts, one of the major reasons why many foreign investors chose the Philippines is because of the skills of Filipinos, as well as lesser expensive operation and labor costs compared to other Asian countries around the world.
What made the Philippine’s Unique
Because of the Philippines’ continuous successes in the world market in terms of providing the most diverse collection of live answering solutions, from simple call center services such as Order taking services or reservation services, to business-to-business types of call center services.
However, other than their diverse collection, another reason why the call center industry of the Philippines was recognized as the largest provider of call center services, which had outpaced India, was because of the sheer number of workforce in the Philippines that provides some of the best and professional call center services in the market, over 350,000 highly trained Filipino call center agents.
According to many industry experts, the reason why the number of foreign investors had increased in the Philippines was because of the skills of Filipinos in providing call center services. This started when the industry was already growing and showed signs of healthy growth in it sector.
Because of this, many small and medium businesses were finally given the edge they needed to compete in their own markets, which eventually led to their success and the success of their own markets. However, other than these businesses, the industry was also influenced by these services, such as Outsource Call Center, which led to its massive expansions in the Philippines as well as in the world market.
This was a program by the government to help in stemming the growing problem in unemployment. And because the call center industry was quickly growing, the demand for trained workforce had increased which led to the growth of job placements around the country.
Through this program, the government have not only solved the problem of unemployment in the Philippines, but also contributed to the growth of the industry into the world market in which the industry had eventually dominated.
Other Reasons
Other than their skills, Filipinos are also known for their fluency in English which is an edge over the competition. Another is that the production and labor cost in the Philippines is much more affordable compared to other larger contributor of call center services in the world market such as India. For more information visit to our site http://www.magellancallcenter.com/
Thursday, February 24, 2011
Priceless Success
Call center companies in the Philippines have been so successful that they contributed much in the call center industry in the Philippines and in our economy. An example of this is Magellan Call Center.
Call center companies such as Magellan Call Center became lucrative in the Philippines due to their services. It did not only provide them the advantage they needed to become in the business, but it also opened new markets for the call center industry to infiltrate.
The rapid Success
Services like email responding, managing services, and call answering are the services provided by the call center industries here in the Philippines. The industry and the demand, however, had shifted when a number of third-party companies had started to offer Outsource Call Center services.
Due to their services, the call center industry had boomed. The business expanded across the country and into the world market. Magellan Call Center was one of the many successful call center companies today which were founded at the time when the demand for call center services had dramatically grown in the Philippine market only in 2005.
Accuracy and Productivity
Just like many other call center companies in the past, Magellan Call Center had also acquired most of its success from the demand for call center services. However, since Magellan Call Center was one of the few call center companies which pioneered in Outsource Call Center services, this made their business develop into a bigger challenge and opened their doors to the world market and get more clients to benefit from their services.
They became a big relief to every company who needed a fast, accurate and productive order taking and call answering services. They also enhance the marketing strategies of their clients so they would be able to give them the best customer service ever and aim to obtain more small business and medium businesses who wanted to use their services in the Philippines and in every other parts of the world.
Priceless Customer Service
Compared to other Asian countries who offer the same services, like India and Singapore for example, Magellan Call Center provides the same or somehow better customer service to their clients but in cheaper rate. The quality of every agent’s work is priceless. That is why their assistance to Outsource Call Center have become so in demand and an intelligent choice of marketing strategy.
Outsourcing call center is one of the greatest methods you can think of if you want to have the best order taking services in your company. Taking advantage of this kind of services like in Magellan Call Center will improve your marketing approach, expand your transactions, and increase your sales and revenue. For more information visit to our site http://www.magellancallcenter.com/
Effects of Global Recession to the Call Center Industry of the Philippines
When global recession had hit the world market, many industries were heavily affected, particularly the BPO or Business Process Outsource industry in which the call center industry of the Philippines was included.
What were the effects of global recession in the call center industry of the Philippines? According to many industry experts, when global recession had hit the world market, many industries were heavily affected, particularly the BPO or Business Process Outsource industry in which the call center industry of the Philippines was included.
Before Recession
Before global recession, the call center industry of the Philippines was already being recognized as one of the largest providers of Outsource Call Center services in the world market, 2nd to India which were considered as the call center capital of the world.
According to industry, the reason why the industry had grown massively over the past decade is because of the number of foreign investors visiting the country. This is due to the fact that the industry had started to grow immensely because of the industry’s continuous expansion the Philippines.
Because of the skills of Filipinos in providing customer relation services, such as
Order taking services, customer care, technical support, and others, as well as their fluency in English, many foreign investors saw this as a profitable investment which led many of them to start their own call center business in the Philippines.
However, these foreign call center companies were established not to provide their Outsource Call Center to businesses in the Philippines, but to the many foreign investors that had started to outsource their call center needs in the Philippines.
During Recession
When global recession had hit the world market, the call center industry in the Philippines was the first to feel its effects. This is because most the industry’s revenue is coming from the US, which was also heavily devastated by global recession, even today.
Due to global recession, many foreign investors in the Philippines had pulled out their investments in the Philippines because of bankruptcy. This led to a mass unemployment in the Philippines which had also affected the growth of the economy.
Although there are still a number of call center companies and agencies in the Philippines that still operates during global recession, their recruitment process have significantly changed to choose only those experienced enough to get the job. Changes include requiring their applicants who have graduated from college and are extremely fluent in English and (for technical accounts) above par IT skills.
After Recession
After recession, the call center industry of the Philippines had continuously grown until it has eventually outpaced India as the call center capital of the world. And this is because of the number of call center companies and agencies in the Philippines that contributed their success to the significant growth of the call center industry in the world market. For more information visit to our site http://www.magellancallcenter.com/
What were the effects of global recession in the call center industry of the Philippines? According to many industry experts, when global recession had hit the world market, many industries were heavily affected, particularly the BPO or Business Process Outsource industry in which the call center industry of the Philippines was included.
Before Recession
Before global recession, the call center industry of the Philippines was already being recognized as one of the largest providers of Outsource Call Center services in the world market, 2nd to India which were considered as the call center capital of the world.
According to industry, the reason why the industry had grown massively over the past decade is because of the number of foreign investors visiting the country. This is due to the fact that the industry had started to grow immensely because of the industry’s continuous expansion the Philippines.
Because of the skills of Filipinos in providing customer relation services, such as
Order taking services, customer care, technical support, and others, as well as their fluency in English, many foreign investors saw this as a profitable investment which led many of them to start their own call center business in the Philippines.
However, these foreign call center companies were established not to provide their Outsource Call Center to businesses in the Philippines, but to the many foreign investors that had started to outsource their call center needs in the Philippines.
During Recession
When global recession had hit the world market, the call center industry in the Philippines was the first to feel its effects. This is because most the industry’s revenue is coming from the US, which was also heavily devastated by global recession, even today.
Due to global recession, many foreign investors in the Philippines had pulled out their investments in the Philippines because of bankruptcy. This led to a mass unemployment in the Philippines which had also affected the growth of the economy.
Although there are still a number of call center companies and agencies in the Philippines that still operates during global recession, their recruitment process have significantly changed to choose only those experienced enough to get the job. Changes include requiring their applicants who have graduated from college and are extremely fluent in English and (for technical accounts) above par IT skills.
After Recession
After recession, the call center industry of the Philippines had continuously grown until it has eventually outpaced India as the call center capital of the world. And this is because of the number of call center companies and agencies in the Philippines that contributed their success to the significant growth of the call center industry in the world market. For more information visit to our site http://www.magellancallcenter.com/
Friday, February 18, 2011
What Made the Call Center Industry of the Philippines Successful?
There are many reasons why the call center industry of the Philippines became successful. Some of those reasons include the diversity of the industry’s services as well as the skills of Filipinos in providing call center services.
The call center industry is considered today as one of the most successful BPO or Business Process Outsource industry of the Philippines today. According to industry experts, the call center industry makes up almost 70% of the total market share of the BPO industry, particularly when the call center industry was only recently recognized in the International market as the call center capital of the world.
What made the Industry Successful?
There are many reasons why the industry had gained a lot of success not only in the Philippines, but also in the world market. One of those is because of the industry’s diverse collection of Outsource Call Center services that can cater to the needs of practically any businesses around the world.
Diversity in Services
The call center industry is said to have started due to the introduction of live answering solutions in the Philippines. Due to its usefulness compared to other services, the demand steadily rose in the market which eventually led to the growth of new call center companies and agencies in the Philippines. This prompted the start of the call center industry.
However, as the number of new call center companies and agencies grows, the number of new call center services had also grown significantly in the industry. This is due to the fact that the competition had grown significantly, which is why many companies and agencies sought for different ways to rise above the industry, one of those ideas was to provide new call center services that others lack. A popular example of those is Order taking service by Magellan Call Center.
Other than the success of call center companies and agencies due to their unique services, such as Magellan Call Center’s simple Outsource Call Center and reservation services, the industry had also gained success due to the fact that these services gave way for the industry to penetrate other markets in the Philippines. This then led to the industry’s significant growth in the Philippines until it was considered as the Sunshine Industry of the government due to its massive growth in only a decade.
However, other than the the industry’s diverse collection of call center services, another reason why the industry had grown significantly is because of the skills of Filipinos as well as the country’s less expensive production and labor cost.
Affordable Yet Skillful Workforce
Another reason why many foreign investors chose the Philippines as the their main source of outsourced call center services is because of the the country’s less expensive production and labor cost compared to other providers of call center services in the world, such as India.
However, other than affordability, another reason why the industry had gained world recognition is because of the skills of Filipinos in providing professional customer relation services as well as their fluency in English, making the Philippines as the hub for outsourced services, including mostly call center services. For more information visit to our site http://www.magellancallcenter.com/
The call center industry is considered today as one of the most successful BPO or Business Process Outsource industry of the Philippines today. According to industry experts, the call center industry makes up almost 70% of the total market share of the BPO industry, particularly when the call center industry was only recently recognized in the International market as the call center capital of the world.
What made the Industry Successful?
There are many reasons why the industry had gained a lot of success not only in the Philippines, but also in the world market. One of those is because of the industry’s diverse collection of Outsource Call Center services that can cater to the needs of practically any businesses around the world.
Diversity in Services
The call center industry is said to have started due to the introduction of live answering solutions in the Philippines. Due to its usefulness compared to other services, the demand steadily rose in the market which eventually led to the growth of new call center companies and agencies in the Philippines. This prompted the start of the call center industry.
However, as the number of new call center companies and agencies grows, the number of new call center services had also grown significantly in the industry. This is due to the fact that the competition had grown significantly, which is why many companies and agencies sought for different ways to rise above the industry, one of those ideas was to provide new call center services that others lack. A popular example of those is Order taking service by Magellan Call Center.
Other than the success of call center companies and agencies due to their unique services, such as Magellan Call Center’s simple Outsource Call Center and reservation services, the industry had also gained success due to the fact that these services gave way for the industry to penetrate other markets in the Philippines. This then led to the industry’s significant growth in the Philippines until it was considered as the Sunshine Industry of the government due to its massive growth in only a decade.
However, other than the the industry’s diverse collection of call center services, another reason why the industry had grown significantly is because of the skills of Filipinos as well as the country’s less expensive production and labor cost.
Affordable Yet Skillful Workforce
Another reason why many foreign investors chose the Philippines as the their main source of outsourced call center services is because of the the country’s less expensive production and labor cost compared to other providers of call center services in the world, such as India.
However, other than affordability, another reason why the industry had gained world recognition is because of the skills of Filipinos in providing professional customer relation services as well as their fluency in English, making the Philippines as the hub for outsourced services, including mostly call center services. For more information visit to our site http://www.magellancallcenter.com/
Magellan Call Center and the Expansion of the Call Center Industry
Other than multinational call center companies in the Philippines, there are also a number of local call center companies that had contributed to the massive expansion of the industry in the Philippines. One of those is Magellan Call Center.
Many industry experts in the Philippines had said that the reason why the call center industry of the Philippines became successful in the world market was because of the many multinational call center companies in the Philippines, such as Sykes, Convergys, eTelecare, Accenture, and many more.
Because of these multinational call center companies, the Philippines was quickly recognized in the Philippines as the best source of Outsource Call Center services in the world market. And this true, which is why the Philippines is now considered as the call center capital or hub of the Philippines.
However, other than these multinational companies, which had greatly contributed to the growth of the call center industry into the world market, there are also a number of local call center companies that had contributed to the massive expansion of the industry in the Philippines. One of those is Magellan Call Center.
Magellan Call Center and the Expansion of the Call Center Industry
Magellan Call Center is one of the many local call center companies in the Philippines that was founded at the time when the industry had only started to grow, which was in 2005. Due to the growth of demands for call center services in the Philippines, the number of call center services had also grown significantly, and Magellan Call Center was one of them.
Like other call center companies and agencies in the Philippines, Magellan Call Center started small with simple call center services such as Order taking services and reservation services. However, it was because of these simple call center services that gave the company its success.
Due to the small number of similar call center companies and agencies that offers the same service, while the demand for it had grown significantly, Magellan Call Center quickly became success in the Philippines and had expanded continuously to provide the best call center service.
However, other than the success and continuous expansion of the company, the industry had also gained success and continuous expansion due to their call center services. This is because their simple call center service, such as Outsource Call Center, was able to open a number of markets for the industry to penetrate into, which eventually led to the growth of the industry in the Philippine market until it was able to penetrate the world market.
Because of the combined efforts of local call center companies in the Philippines, as well as the efforts of multinational companies, the call center industry of the Philippines quickly became the largest provider of call center services in the Philippines. For more information visit to our site http://www.magellancallcenter.com/
Many industry experts in the Philippines had said that the reason why the call center industry of the Philippines became successful in the world market was because of the many multinational call center companies in the Philippines, such as Sykes, Convergys, eTelecare, Accenture, and many more.
Because of these multinational call center companies, the Philippines was quickly recognized in the Philippines as the best source of Outsource Call Center services in the world market. And this true, which is why the Philippines is now considered as the call center capital or hub of the Philippines.
However, other than these multinational companies, which had greatly contributed to the growth of the call center industry into the world market, there are also a number of local call center companies that had contributed to the massive expansion of the industry in the Philippines. One of those is Magellan Call Center.
Magellan Call Center and the Expansion of the Call Center Industry
Magellan Call Center is one of the many local call center companies in the Philippines that was founded at the time when the industry had only started to grow, which was in 2005. Due to the growth of demands for call center services in the Philippines, the number of call center services had also grown significantly, and Magellan Call Center was one of them.
Like other call center companies and agencies in the Philippines, Magellan Call Center started small with simple call center services such as Order taking services and reservation services. However, it was because of these simple call center services that gave the company its success.
Due to the small number of similar call center companies and agencies that offers the same service, while the demand for it had grown significantly, Magellan Call Center quickly became success in the Philippines and had expanded continuously to provide the best call center service.
However, other than the success and continuous expansion of the company, the industry had also gained success and continuous expansion due to their call center services. This is because their simple call center service, such as Outsource Call Center, was able to open a number of markets for the industry to penetrate into, which eventually led to the growth of the industry in the Philippine market until it was able to penetrate the world market.
Because of the combined efforts of local call center companies in the Philippines, as well as the efforts of multinational companies, the call center industry of the Philippines quickly became the largest provider of call center services in the Philippines. For more information visit to our site http://www.magellancallcenter.com/
About the Call Center Industry of the Philippines
According to industry experts, part of what made the BPO industry successful is because of another successful industry in the Philippines that now dominates the world market. This is the call center industry.
The BPO or Business Process Outsource industry is one of the largest industries in the Philippines. This is because the country is now known as the hub for professional outsourced services in the world market. And part of what made the BPO industry successful is because of another successful industry in the Philippines that now dominates the world market. This is the call center industry.
About the Call Center Industry of the Philippines
The call center industry of the Philippines had been recently recognized by the global market as the largest provider of Outsource Call Center services in the world, placing the Philippines as the call center capital or hub of the world. But when the industry started, it wasn’t even a provider of call center services, but as a plain provider of email response and managing services.
Brief History
The call center industry of the Philippines first started as a provider of email management. Similar to what it is today, the industry in the past is also made up of several third-party companies and agencies providing email management to different businesses in the Philippines.
The industry had shifted, however, when a number of these third-party companies and agencies had started to offer live answering services in addition to their email management services. But due to the fact that call center services are far more useful compared to email management, the demand had dramatically shifted to this new services, which then led to the decline of demands for email management until it was forgotten in the market.
Growth of the Industry
One of the few reasons why the industry had grown in the Philippine market was due to the many new call center services that many new call center companies and agencies had provided in the Philippines.
From its initial call center services, the industry had introduced a truly diverse collection of call center services which includes almost all types of customer relation services such as travel services, technical support, education, Outsource Call Center, reservation services, customer care, financial services, as well as online business to customer support, and online business to business support.
Because of these services, the industry was able to penetrate a number of markets in the Philippines that led to its massive expansions in the market. However, other than the Philippine market, the industry was also able to penetrate the world market due to the fact that labor costs and production in the Philippines is much more affordable.
Less Expensive but Professional Workforce
One of the main reasons why many foreign investors had chosen the Philippines is because of the skills, fluency, and lesser labor cost of Filipinos compared to other Asian countries in terms of providing the best call center services in the world market.
From their skills in providing call center services such as Outsource Call Center to more complicated services, the Philippines was quickly recognized in the world market as the best provider of call center services around the world. For more information visit to our site http://www.magellancallcenter.com/
The BPO or Business Process Outsource industry is one of the largest industries in the Philippines. This is because the country is now known as the hub for professional outsourced services in the world market. And part of what made the BPO industry successful is because of another successful industry in the Philippines that now dominates the world market. This is the call center industry.
About the Call Center Industry of the Philippines
The call center industry of the Philippines had been recently recognized by the global market as the largest provider of Outsource Call Center services in the world, placing the Philippines as the call center capital or hub of the world. But when the industry started, it wasn’t even a provider of call center services, but as a plain provider of email response and managing services.
Brief History
The call center industry of the Philippines first started as a provider of email management. Similar to what it is today, the industry in the past is also made up of several third-party companies and agencies providing email management to different businesses in the Philippines.
The industry had shifted, however, when a number of these third-party companies and agencies had started to offer live answering services in addition to their email management services. But due to the fact that call center services are far more useful compared to email management, the demand had dramatically shifted to this new services, which then led to the decline of demands for email management until it was forgotten in the market.
Growth of the Industry
One of the few reasons why the industry had grown in the Philippine market was due to the many new call center services that many new call center companies and agencies had provided in the Philippines.
From its initial call center services, the industry had introduced a truly diverse collection of call center services which includes almost all types of customer relation services such as travel services, technical support, education, Outsource Call Center, reservation services, customer care, financial services, as well as online business to customer support, and online business to business support.
Because of these services, the industry was able to penetrate a number of markets in the Philippines that led to its massive expansions in the market. However, other than the Philippine market, the industry was also able to penetrate the world market due to the fact that labor costs and production in the Philippines is much more affordable.
Less Expensive but Professional Workforce
One of the main reasons why many foreign investors had chosen the Philippines is because of the skills, fluency, and lesser labor cost of Filipinos compared to other Asian countries in terms of providing the best call center services in the world market.
From their skills in providing call center services such as Outsource Call Center to more complicated services, the Philippines was quickly recognized in the world market as the best provider of call center services around the world. For more information visit to our site http://www.magellancallcenter.com/
How Can Call Center Help Businesses
When we hear the word “call center”, what comes up our mind are always taking calls to attend inquiries, technical supervision like internet connection problems, selling products and credit card concerns. Little did we know that they also assist companies improve their order centers and order taking processes.
Recently call centers have been expanding their services here in the Philippines. This is one of the most significant industries that provide many jobs to our citizens. Different services are offered in this type of contact centers. They provide customer service for technical issues and order taking processes no matter what your business does.
How call centers help companies
Call centers believe that clients rely on their trusted companies and their reputation is always appreciated for consistently providing excellent customer service. Because of that, they have come to an idea in helping companies cater unparalleled Outsource Call Center online and process their needs accurately. Representatives who would handle client accounts undergo product training workshops to maintain updated product knowledge, making sure they have the ability to answer even the rarely asked questions. They are also aware that there are some customers who are not comfortable transacting online and who demands to place their orders live. Thus, call centers have the capability of answering telephone calls 24/7 even in huge volume. Operators or agents will receive a phone call from potential customers and take the steps of placing the orders for a product or service. They can even answer inquiries about company products so customers will have a few backgrounds on the said goods, turn them into sales and represent your brand well.
Talking about its Customer Service
Businesses like hotels, books stores, hospitals, and schools are establishments which are always in need of this kind of services. The demands on their products are extremely massive especially bookstores where all medical students and other professionals tend to purchase their products and hotels for their ever-increasing reservations. That is why, Outsource Call Center of call centers here in the Philippines make it to the point that they compromise all the needs of their customers otherwise, exceed their expectations. They personally look after each client’s requirements and resolves issues quickly.
Care for Clients
To show how important their clients are, they provide best quality, efficient, accurate and productive system of reserving, Outsource Call Center, and answering calls. Their reliability is outstanding they keep track on records and facilitates data securely. They also values long-term relationships with clients, seeing them grow as they continue choosing the call center as their choice partner.
Since call centers often have the authority and the latest technology to provide back-office support to global organizations, taking advantage of their service is a positive start to increase a company’s sales and revenue. For more information visit to our site http://www.magellancallcenter.com/
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