The Industry of Call Center of the Philippines

The call center industry of the Philippines had received a lot of recognition due to its rapid and massive growth not only in the Philippines but also in the world market. These recognitions include:

The call center industry of the Philippines was first considered as the fastest-growing BPO or Business Process Outsource industry of the Philippines, until it was recognized by the government as the Sunshine Industry of the Philippines due to its massive growth in only a decade.  Today, the industry is known as the largest provider of call center services in the world market, which placed the Philippines as the call center capital of the world.

Brief History of the Call Center Industry of the Philippines
Before the industry was even considered as the fastest-growing BPO industry in the Philippines, it was first known for its relatively small operations. And the industry wasn’t always a provider of call center services, it was first known as a provider of email management.

However, the demand had started to shift when a number of third-party companies and agencies had offered Outsource Call Center services to their clients along with their email response and managing services. Because of its usefulness, the demand for call center services had significantly risen, while the demand for email management had gradually dropped until it was phased out in the BPO industry. This prompted the start of the call center industry of the Philippines.

The Fastest-Growing BPO Industry
The call center industry had started to grow when new call center companies and agencies were established in the Philippines due to the increasing demands for call center services. However, other than just the growth of new call center services, the number of new call center services had also grown in the Philippines.

A popular example of a new call center service is Outsource Call Center. Although this type of call center service is very common in today’s modern trends, simple call center services such as Order taking services were rare in the past. And because it catered to a number of new businesses from different markets, the industry was able to expand in the Philippine market. Eventually, the industry was considered as the fastest-growing BPO Industry in the Philippines.

The Sunshine Industry
After a decade, the Philippine government had recognized the call center industry of the Philippines as the Sunshine Industry of the country. This is not only because of its massive growth in only a decade, but also because of its contribution to the economic growth of the Philippines.

Due to its massive expansions, as well as the continuous growth of foreign investors outsourcing their live answering services in the Philippines or starting their own call center businesses, this generated thousands of jobs for Filipinos which helped in stemming the growing crisis of unemployment in the Philippines.

The Call Center Capital of the World
As the industry continuously expanded not only in the Philippines but also in the world market, the competence of the industry in the world market had also increased significantly. Eventually, due to its popularity as well as the continuous growth of new call center service as well as the country’s workforce, the Philippines was later recognized as the call center capital of the world. For more information visit to our site http://www.magellancallcenter.com/