Successful Call Center Industry in the World Market

According to industry experts, the Philippines was recognized by the world market as the call center capital in 2010. So what are the reasons that made the industry successful in the world market?

The success of the call center industry of the Philippines was not only because of the demand coming from the country itself, but because of the demand coming from the world market. According to industry experts, the Philippines was recognized by the world market as the call center capital in 2010. This is because of the massive growth of the industry, with over 350,000 workforces, as well as the industry’s continuous efforts to provide the best call center service in the market.

Successful Call Center Industry
There are several reasons why many foreign investors chose to outsource their services in the Philippines rather than in any other Asian country. One of which is because of its lesser expensive operations and labor cost compared to the previous call center capital of the world, which was India.

According to experts, the Filipinos are known for their skills and fluency in terms of providing customer relation services in fluent English. The reason why is because Filipinos have already been trained for these jobs due to the full support of the government in the call center industry.

When the industry had started to grow due to the growing demands coming from the world market, particularly from the US, the Philippine government had started to provide free call center training and certification in one of their government bodies, which is TESDA or Technical Education and Skills Development Authority.

The reason why the government had supported the industry is because of its significantly contribution to stemming the rising unemployment problem in the Philippines, particularly among the many younger Filipinos. Another reason is because of the industry’s contribution to the growth of the BPO or Business Process Outsource industry which led to the dramatic economic growth of the Philippines.

Because of this, the Philippines quickly became the hub for professional Outsource Call Center service in the world market. But other than the skills of Filipinos as well as fluency, another reason why the industry became successful is because of its diverse collection of call center services.

From its initial service, the industry had introduced a number of new call center services which would cater to the needs of many businesses from different markets around the world. This is because of the many call center companies and agencies in the Philippines that introduced new services which would serve as their company’s edge in the growing competition. A popular example is Magellan Call Center and their Order taking services.

Magellan Call Center is one of the few popular call center companies in the Philippines that started to provide call center service in the Philippines with services that caters to the needs of small and medium businesses. This is with their Outsource Call Center and reservation services that became very useful for businesses such as spas, clinics, restaurants, and hotels.

Like Magellan Call Center, many call center companies had also introduced other services which led to the massive expansion of the call center industry in the Philippines. Eventually, the number of foreign investors had also made use of the industry’s diverse call center services which led to the growth of the industry in the world market. For more information visit to our site http://www.magellancallcenter.com/