According to industry experts, part of what made the BPO industry successful is because of another successful industry in the Philippines that now dominates the world market. This is the call center industry.
The BPO or Business Process Outsource industry is one of the largest industries in the Philippines. This is because the country is now known as the hub for professional outsourced services in the world market. And part of what made the BPO industry successful is because of another successful industry in the Philippines that now dominates the world market. This is the call center industry.
About the Call Center Industry of the Philippines
The call center industry of the Philippines had been recently recognized by the global market as the largest provider of Outsource Call Center services in the world, placing the Philippines as the call center capital or hub of the world. But when the industry started, it wasn’t even a provider of call center services, but as a plain provider of email response and managing services.
Brief History
The call center industry of the Philippines first started as a provider of email management. Similar to what it is today, the industry in the past is also made up of several third-party companies and agencies providing email management to different businesses in the Philippines.
The industry had shifted, however, when a number of these third-party companies and agencies had started to offer live answering services in addition to their email management services. But due to the fact that call center services are far more useful compared to email management, the demand had dramatically shifted to this new services, which then led to the decline of demands for email management until it was forgotten in the market.
Growth of the Industry
One of the few reasons why the industry had grown in the Philippine market was due to the many new call center services that many new call center companies and agencies had provided in the Philippines.
From its initial call center services, the industry had introduced a truly diverse collection of call center services which includes almost all types of customer relation services such as travel services, technical support, education, Outsource Call Center, reservation services, customer care, financial services, as well as online business to customer support, and online business to business support.
Because of these services, the industry was able to penetrate a number of markets in the Philippines that led to its massive expansions in the market. However, other than the Philippine market, the industry was also able to penetrate the world market due to the fact that labor costs and production in the Philippines is much more affordable.
Less Expensive but Professional Workforce
One of the main reasons why many foreign investors had chosen the Philippines is because of the skills, fluency, and lesser labor cost of Filipinos compared to other Asian countries in terms of providing the best call center services in the world market.
From their skills in providing call center services such as Outsource Call Center to more complicated services, the Philippines was quickly recognized in the world market as the best provider of call center services around the world. For more information visit to our site http://www.magellancallcenter.com/
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