When global recession had hit the world market, many industries were heavily affected, particularly the BPO or Business Process Outsource industry in which the call center industry of the Philippines was included.
What were the effects of global recession in the call center industry of the Philippines? According to many industry experts, when global recession had hit the world market, many industries were heavily affected, particularly the BPO or Business Process Outsource industry in which the call center industry of the Philippines was included.
Before Recession
Before global recession, the call center industry of the Philippines was already being recognized as one of the largest providers of Outsource Call Center services in the world market, 2nd to India which were considered as the call center capital of the world.
According to industry, the reason why the industry had grown massively over the past decade is because of the number of foreign investors visiting the country. This is due to the fact that the industry had started to grow immensely because of the industry’s continuous expansion the Philippines.
Because of the skills of Filipinos in providing customer relation services, such as
Order taking services, customer care, technical support, and others, as well as their fluency in English, many foreign investors saw this as a profitable investment which led many of them to start their own call center business in the Philippines.
However, these foreign call center companies were established not to provide their Outsource Call Center to businesses in the Philippines, but to the many foreign investors that had started to outsource their call center needs in the Philippines.
During Recession
When global recession had hit the world market, the call center industry in the Philippines was the first to feel its effects. This is because most the industry’s revenue is coming from the US, which was also heavily devastated by global recession, even today.
Due to global recession, many foreign investors in the Philippines had pulled out their investments in the Philippines because of bankruptcy. This led to a mass unemployment in the Philippines which had also affected the growth of the economy.
Although there are still a number of call center companies and agencies in the Philippines that still operates during global recession, their recruitment process have significantly changed to choose only those experienced enough to get the job. Changes include requiring their applicants who have graduated from college and are extremely fluent in English and (for technical accounts) above par IT skills.
After Recession
After recession, the call center industry of the Philippines had continuously grown until it has eventually outpaced India as the call center capital of the world. And this is because of the number of call center companies and agencies in the Philippines that contributed their success to the significant growth of the call center industry in the world market. For more information visit to our site http://www.magellancallcenter.com/
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