The call center industry of the Philippines is one of the most successful industries in the Philippines. It is even considered as the largest industry in the country. However, did you even know that the call center industry didn’t start as a provider of call center services?
How did the call center industry of the Philippines started? Believe it or not, the call center industry started not as a provider of call center services, but as a provider of email management in the Philippines.
However, due to a number of third-party agencies that started to offer call center services to different businesses in the Philippines, the industry had significantly shifted which started the true call center industry of the Philippines.
A Look at the Past
The call center industry in past wasn’t as big as it is today, which is now considered as the largest provider of call center services in the Philippines, it didn’t even offer the kinds of services that made the industry in the past. However, the industry had changed when Outsource Call Center services were first introduced by the same third-party companies that provided email response and managing services in the Philippines.
Due to the fact that call center services are far more useful compared to email management, the demand had gradually shifted to call center solutions until it has surpassed the demand for email management. Eventually, the call center industry was founded in the Philippines.
Growing Industry
As the demand grew, so as the number of new call center companies and agencies in the Philippines. And because of this, the number of new live answering services in the Philippines had also grown exponentially in the market.
From its initial call center services, the industry had continuously evolved until it had nearly provided almost all types of customer relation services from Order taking services, reservation services, travel services, customer care, technical support, financial services, educational services, as well as business-to-business solutions such as online business to customer support, online business to business support.
According to industry experts, it was because of this that the call center industry was given a chance to grow in the Philippine market. Because of these new call center services, such as Order taking services, many businesses in the Philippines were given the chance to outsource their call center needs to professional companies and agencies. In turn, a number of new markets were opened for the industry to penetrate.
This caused its massive growth in the Philippines. Eventually, the call center industry was recognized by the Philippine government as the Sunshine Industry of the Philippines due to its massive growth in the country.
The World Market
Eventually, the industry was able to penetrate the global market through a number of foreign investors visiting the country. Most of these foreign investors came to the Philippines to outsource their call center services. However, many of those also came to the Philippines to start their own call center business which caters to other foreign investors.
Eventually, due to the industry’s increasing popularity in the world market, as well as the continuous increase of workforce, the Philippines was later recognized as the call center capital of the world.
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